Question 1

When was Mayled founded?

Accepted Answer

Mayled Bilişim was founded in 2010 in Ankara and has 10+ years of LED display manufacturing experience.

Question 2

Where do you operate?

Accepted Answer

We offer installation services across Turkey.

Question 3

What is the typical delivery time?

Accepted Answer

For standard cabinet/module combinations, installation completes within 2 weeks of order confirmation. Custom designs take 4-8 weeks.

Question 4

Which languages do you support?

Accepted Answer

We provide multilingual technical support including Turkish, English and Russian.

Question 5

What does pitch (P3, P5, P10) mean? Which should I choose?

Accepted Answer

Pitch is the distance between two LED pixels (mm). Rule of thumb: pitch (mm) ≈ minimum viewing distance (m). P10 is ideal for outdoor 10m+ viewing, P3 for indoor 3m+ viewing. Our configurator gives category-aware recommendations.

Question 6

What do IP65 and IP43 mean?

Accepted Answer

IP65 means our outdoor LED displays are fully dust-tight and water-resistant. IP43 is sufficient protection for indoor displays.

Question 7

What's the transparency rate of transparent LED screens?

Accepted Answer

Ranges from 50% to 80% depending on the model. Displays content without blocking the view through storefronts and glass surfaces.

Question 8

What's the difference between outdoor and indoor LED?

Accepted Answer

Outdoor: high brightness (5000-8000 cd/m²), IP65, wider pitch (P4-P10). Indoor: slim chassis, lower brightness (600-1200 cd/m²), tight pitch (P1.5-P4), IP43.

Question 9

How can I get a price estimate?

Accepted Answer

Use our online Configurator to get an instant price estimate in 3 steps. Our team responds with a firm quote within 24 hours.

Question 10

Is VAT included in your prices?

Accepted Answer

Estimates shown in the configurator include VAT. Firm quotes itemize VAT separately.

Question 11

Is installation included in the price?

Accepted Answer

Standard installations across Turkey are included in the estimate range. Special installations (high-rise, crane-required) are itemized separately in the firm quote.

Question 12

Do you offer payment plans?

Accepted Answer

Yes — a common plan for corporate projects is 50% on order, 30% before shipment, 20% after installation. Details in the firm quote.

Question 13

How long does installation take?

Accepted Answer

A standard facade installation takes 1-3 days. Large projects like stadium perimeter LED can take 1-2 weeks.

Question 14

Do you do site surveys?

Accepted Answer

Yes — our technical team conducts site surveys to plan mounting points, electrical and control cabinet placement.

Question 15

Do you provide equipment for rooftop / high-rise installations?

Accepted Answer

Yes — we supply cranes, basket lifts and required safety equipment. Cost itemized in the firm quote.

Question 16

What is the warranty period and coverage?

Accepted Answer

All our products carry a 2-year manufacturer warranty. LED modules, controllers, power supplies and mechanical accessories are covered.

Question 17

Do you stock spare parts?

Accepted Answer

Yes — our Ankara warehouse stocks modules and controllers for standard pitches. Urgent requests ship within 24-48 hours.

Question 18

Do you offer remote diagnostics and service?

Accepted Answer

Yes — our controllers support remote monitoring. Most issues are diagnosed and resolved via software remotely without site visits.

Question 19

Do you offer post-warranty service?

Accepted Answer

Yes — we offer annual maintenance agreements and per-part service after the warranty period.

Frequently asked questions.

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